Returns to CJ Beaders

Returned Goods

If you are not totally satisfied with your purchase for any reason, you have the right to cancel your order within 14 days from date of delivery for full credit or refund less any applicable delivery charges. You will be wholly responsible for the return of the goods and any associated costs of return. If you do not return goods within 14 days after you have informed us that you wish to cancel your order, your right to cancel will be withdrawn. Please note that we cannot provide refunds or credit notes for items made to order or cut to size, or for pre-order items.

It is your responsibility to return any such items in a pristine saleable condition in their original box and packaging. The law allows us the right to deduct an amount (up to 100% dependent on the diminished value) if we believe the value has been reduced by handling the goods beyond what is necessary to establish their nature, characteristics and function 

If the goods received are being returned as they are faulty or damaged, on receipt we will provide a full refund (including return postage costs) or, reimburse postage costs and provide a replacement.

Please ensure you include a note in your returns that states your details and order number (if possible), the reasons for the return, what you would like to happen and any other information that you think would help us to process your return quickly.